State Farm® Insurance Agent Mike Frantz

"Excellent customer service from a local representative who answers questions in layman's terms."

"Whenever I have a question, I can always count on Lisa to go above and beyond to help me! She is always so helpful and super kind! I switched to this agent years ago and she made it a breeze to do so. I highly recommend calling and speaking with her to help you through whatever questions you may have."

"For starters, it's good to hear a human being on the end of the phone, rather than a computer. The young lady I spoke to answered questions I didn't even know I had. I am quite a bit more informed now than I was before my call. In closing , I believe you should allow your agents to contact the insurance company that we are leaving and tell them ha ha we stole your customer."

"GREAT CUSTOMER SERVICE FROM LISA. Great location, easy in and out. Professional, courteous and very knowledgeable."

"They made the whole process so easy and stress-free. I never felt rushed, and they really took the time to explain everything in a way I could understand. I feel so much better knowing I have the right coverage and someone I can actually trust to help me out. Super friendly, professional, and always quick to respond!"

"Great agency office personnel really know what they are doing Thanks for help you made it easy"

"Timely ,Efficient, Easy , AFFORDABLE. WHAT ELSE can one say other than you'd be foolish not to explore this option"

"Lisa Hendricks best State Farm Office Manager she is excellent, she on point with her Job. Very professional. Thank You State Farm for your service ."

"I've been with this insurance company for YEARS yet they decided to drop me randomly over something that had nothing to do with me. I was told what finalized their decision was me using the roadside THAT COMES WITH MY POLICY to get my car fix showed that I'm a liability. I wasn't aware that someone with a great driving record, no accidents, & still paying them becomes a liability when using the services they offered! I used to be proud to tell people to go to statefarm but after being treated like this after YEARS of loyalty, I highly don't recommend."

"With this State Farm office it takes just one phone call to get the job done. In my need to find just the right fit for car insurance for a friend buying a new vehicle I spoke with Akaycia at Mike Frantz State Farm office here in Tallahassee. Within a couple of hours my friend, who was getting nowhere with several other insurance companies, got straight down to business with Kayci and left the phone conversation with great relief and a policy in hand when she is ready to purchase her vehicle. Kudos for a solid commitment for professional and personal service."

"I received my homeowners bill, which was about 20% higher than last year. I call this agency, which was my designated agency. I specifically asked what could be done to reduce my bill. Shortly, I found out the age of my roof was incorrectly listed. I had reported my roof replacement 5 years ago when it was done. This agency had my Roofer's name and was readily able to access permitting information online. I was told the correct roof information would be reported. It took about 3 weeks to update the roof year in State Farm records. This agency gave me no time estimate for the update. During this period, I contacted this agency several times checking on status. In one conversation, I was told there may not be a premium reduction, which turned out to be the case. During the 3-week period, I started checking with other insurance companies. It was during this checking that I was told about the need to have a wind mitigation inspection in order to receive a premium reduction. I asked this agency why I hadn't been told about the wind mitigation requirement. I was told the focus was on multiple/other things. This couldn't be farther from the truth. Over the course of my contacts with this agency, the sole focus was on the roof. This agency was fully aware that I was expecting a premium reduction based on the updated age of my roof, and at no time was the wind inspection raised. I had to find that out on my own. When preparing to write complaint letters to State Farm, I reviewed my premium paperwork over the prior years; it does mention the need for a wind inspection to get a discount. So, this my fault for not reviewing this yearly. However, when I specifically ask how to get a premium reduction, that is their cue to fill in a customer. This has destroyed whatever trust I had in this agency. This was not "good neighbor" like behavior."

"Lisa is INCREDIBLE, even that is an understatement!!! I needed new insurance quickly, I was overpaying with a carrier I had for over 10 years. She was able to get me the SAME COVERAGE for half the monthly rate. I was afraid I would have to go with a lesser reputable carrier. She took the time to understand my needs and she was able to deliver more than I needed at a lower cost. I am recommending Lisa & this agency to everyone I know searching for insurance."

"Great service."

"I have had great experiences in dealing with Lisa and this agency. Very professional, patient, timely and knowledgeable. I would highly recommend using them for your insurance needs."

"I have dealt with this office many times over many years and have always found the entire staff (especially LIsa Hendricks) to be very professional and willing to help in any way possible."

"I have used this location for around 2 years and they offer great service. Everyone is super friendly and willing to help. And they offer some of the best rates in town. Akaycia helped me navigate a bunch of things with multiple cars and everything was done efficiently and with great customer service!"

"Akaycia is the best insurance agent you could ask for, she’s readily available at any moment!"

"Excellent Customer Service from Lisa Hendricks with Mike Frantz's office regarding Renters Insurance."

"Akaycia marbury was very helpful and knowledgeable of the products you offer. Very pleasant experience good attitude. She made me feel very comfortable. Upon completion of my visit I felt very comfortable of doing businesses with state farm. She took great Customer service to a whole new positive experience."

"Akaycia Marbury was very helpful today she answered all my questions y'all should be lucky to have her on your staff"

"I contacted Mike Frantz's office for renters insurance for my student at FSU. Akaycia assisted me with getting this policy. She was very efficient and friendly. Akaycia made process of purchasing this policy very easy and she ensured all my needs were met. I would highly recommend Mike Frantz - State Farm"

"Competent, friendly, personable, prompt. Can't ask for anything more."

"Condo insurance for my FLA PROPERTY written with great service and pricing, kudos to Acaycia Maybury for her efforts."

"Very favorable experience, response time was excellent and Akaycia Marbury was most helpful and courteous and is to be commended for her excellent customer service and pleasant personality!"

"Everyone is so friendly and helpful! Really takes the time to listen and get all the details covered! Good communication! Highly recommended!"